Shipping policy

UK Shipping:

All orders will be despatched within 3 working days if items are in stock. Items will be sent via trackable courier Royal Mail/Parcelforce. For special orders/bespoke items we will advise on shipments individually.

International 

Pessoa & PDS Saddles UK operates on a Delivery Duty Unpaid (DDU) basis. This means as the buyer it is your responsibility to pay for any import duties, taxes and customs which may be necessary to release your order from international customs.

The courier will contact you to advise on the necessary charges and take payment before they delivery the saddle to you.

Post-Brexit, there have been some changes to customs and duty charges for EU customers. Tax and import duty varies from country to country so we advise you to check first with your local tax office to see if any fees will be payable.

If you refuse to pay any duty and customs charges and the parcel is returned to us all shipping charges will deducted from any refund. No refund will be made until the returned parcel has been received by ourselves. Please note that parcels that have been ‘returned to sender’ can take up to 3 months to arrive. PDS & Pessoa Saddles UK  will not cover any fees which may be incurred to return the parcel which will result in it being destroyed by the customs authorities.

Customs, tax and import payments are an external factor and completely out of our control. By ordering on our website, you are accepting these terms and conditions.